Client Protection

FINCA Jordan clients

FINCA has long set the standard for client protection in the microfinance industry. We helped develop, and we endorse, the Smart Campaign, a set of principles designed to ensure microfinance institutions practice good ethics and smart business. This pro-client code of conduct calls for:

  • Appropriate product design and delivery
  • Prevention of over-indebtedness
  • Transparency
  • Responsible pricing
  • Fair and respectful treatment of clients
  • Privacy of client data
  • Mechanisms for redressing grievances

We also actively participate in, and support, MicroFinance Transparency, an industry-wide effort to ensure full transparency in pricing, and the Social Performance Task Force’s Universal Standards, which measrue social performance and adherence to mission.

Here are two additional ways in which FINCA protects its customers:

  • Customer training

    FINCA customers must undergo training before they receive loans. During training, clients learn about credit, how to manage cash flows, how to set aside a portion of their profits for savings, and how to tell whether they have the capacity to expand their businesses.

  • Customer research

    FINCA conducts rigorous research to better understand our clients and how microfinance is affecting their lives and livelihoods. Research helps confirm that we’re reaching the lowest-income entrepreneurs, and that our products and services meet their needs. It also allows us to adapt our practices to changing markets and customer needs.

FINCA UK is the working name of The Foundation for International Community Assistance (UK), a company limited by guarantee under company number 06717649. FINCA UK is a registered charity in England and Wales under registration number 1127778. Address: Hill House, 1 Little New Street, London EC4A 3TR
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